PARIS, February 19 /PRNewswire/ -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) has signed a global services agreement with NCR Corporation to provide standardized welcome center, help desk and network operations center services to distribution channels and enterprise customers. This expands its North America level one services agreement with NCR Corporation to bring a complete set of services from parts logistics, onsite first line maintenance and deployment, to remote services. The deal couples NCR, with its worldwide presence and ability to supply onsite and remote services, with Alcatel-Lucent's network integration and service provider expertise to give Alcatel-Lucent one of the broadest service offerings in the industry.
Under the agreement, NCR will provide service under the Alcatel-Lucent brand, creating a support organization covering more than 130 countries with a network of 12,500 service professionals. A global welcome center and help desk infrastructure available 24x7 supports more than 15 languages and provides customers with a single point of contact for improved response and dispatch times, with a remote network operations center delivering world-class services including problem resolution, SLA management and reporting. Additionally, NCR will join Alcatel-Lucent to meet the stringent, secure service requirements of large and multi-national enterprises.
"NCR is pleased to join Alcatel-Lucent in providing faster, more consistent response to the service requests of Alcatel-Lucent enterprise clients worldwide," said Christine Wallace, Senior Vice President, NCR Worldwide Customer Services. "This agreement leverages the exceptional service infrastructure of both companies to provide standardization and cost control along with improved resources for enterprises."
The services market is moving toward an outsourced business model, with networked, centralized systems, global IP communications solutions, centralized decision-making and worldwide SLAs. Alcatel-Lucent's expanded managed services offerings will support its customers' remote operations, on-site data centers for large enterprises, and depend on its strong network of business partners to provide services for on-site, local operations.
"NCR is an excellent complement to our current service portfolio. They provide services worldwide with the same quality, SLA's, processes and expertise many of our customers and partners want," said Tom Burns, Chief Operating Officer of Alcatel-Lucent's Enterprise activities.
Alcatel-Lucent had announced an agreement with NCR for services in North America in July of 2007, now superseded by the more comprehensive global agreement.
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
Alcatel-Lucent Enterprise Forum 2008
February 20-21, 2008, Palais des Congrès Porte Maillot, Paris - France
Visit the Alcatel-Lucent Enterprise Forum 2008, the company's worldwide event dedicated to enterprise customers, prospects, business partners, press and analysts. More than 60 conference sessions, led by industry visionaries, expert analysts, partners, customers and Alcatel-Lucent executives, will be held during the Alcatel-Lucent Enterprise Forum, where participants will explore the relationship of networks, people, processes and knowledge within a Dynamic Enterprise. For more information, visit: http://www1.alcatel-lucent.com/enterprise/forum/
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