LONDON, May 10, 2010 /PRNewswire/ -- The Learning Possibilities Group, a provider of online learning portals to local authorities and schools, has implemented Microsoft Dynamics CRM (http://www.stconsulting.co.uk/article-Microsoft-Dynamics-CRM-MS_DYNAMICS...) v4, with implementation and support provided by ST Consulting, http://www.stconsulting.co.uk/ a London Microsoft Dynamics specialist and provider of Microsoft Dynamics training. ( http://www.stconsulting.co.uk/article-Seminar-and-Training-Schedule-Even...) The CRM system will support 250,000 users and will significantly improve both internal and external communication.
The Learning Possibilities Group provides online learning environments to Internet-based global communities spanning Central and Eastern Europe, India, China, the Middle East and Africa. Its LP+ system is a centrally hosted and managed learning platform built on industry-leading software. LP+ is designed to address e-learning, communication and information management needs and the CRM system is then used to manage all customer interaction and log product sales and support.
Bindiya Raichura, Product Manager, Learning Possibilities Group comments, When we first implemented CRM it was just for the support desks but as we have started to grow as a company we needed to extend usage of the system to include our sales team, training team and consultants. With CRM v4 we now have a system that can help us manage all of our support cases and training schedules with greater efficiency and we have had tremendous feedback from our customers with the support satisfaction rate now at over 95%.
The Learning Possibilities Group primarily uses the CRM system from Microsoft Dynamics training specialist, ST Consulting, to manage customer interaction and identify which products are being sold to which customers, so that after-sales service and ongoing customer engagement can be improved. As a subscription-based business, the Learning Possibilities Group needs to closely monitor its annual renewal rates in order to minimise the risk of losing customers. Using Microsoft Dynamics CRM v4, the Group is now able to run a more proactive customer communications programme and this will help the business to maintain a better dialogue with customers and increase renewal rates.
ST Consulting has also been providing Microsoft Dynamics training services to Microsoft for the UK Dynamics GP Partner network since 2002.
Raichura continues, We hold records for 500 to 600 schools on our system and the CRM system is supporting 250,000 users so it was essential we installed a solution that was very scalable and could also be tailored to our bespoke requirements. ST Consulting has enabled us to meet these objectives by implementing version 4 of the CRM software. Before this, when cases were created we were struggling to manage them adequately. However, this has improved dramatically due to automated emails and reporting as we can now see which products are causing the most queries and calls from customers and we can then quickly address any problems. Our inter-departmental communication has also improved as a result of moving to Microsoft Dynamics CRM v4 - now each area of the business is kept fully informed of other departments' customer communications and sales activities and this is helping us to operate more efficiently as an organisation.
Commenting on London Microsoft Dynamics specialist, ST Consulting's support and account management, Raichura says, The flexible approach of ST Consulting, coupled with their knowledge of our business and of the Microsoft Dynamics CRM product suite, means they are the ideal choice of IT partner for us. We needed a partner that was prepared to undertake a lot of bespoke CRM development as the functionality we needed was not available 'out of the box', and ST Consulting have proven to be able to provide exactly the sort of skills, knowledge and support we need. Their consultants are always really helpful and they have been able to provide us with an extremely robust, reliable and cost-effective CRM system that can now support our 250,000 users and help us to improve our communication and business processes across the organisation.
About ST Consulting (UK) Ltd
ST Consulting is a financial systems and CRM specialist providing complete, end-to-end systems and supporting services for small and medium-sized enterprises (SME).
ST Consulting is a London Microsoft Dynamics specialist providing Microsoft Dynamics GP and Microsoft Dynamics CRM systems to a broad range of vertical markets and is also a Microsoft Gold Certified Partner.
Founded in 2001, the management team has a background in financial accounting from within a London accounting practice and has now built up a core of over 40 customers including music publisher Ministry of Sound, Confederation of British Industry and membership organisation, The Oddfellows Friendly Society.
ST Consulting has also been providing Microsoft Dynamics training services to Microsoft for the UK Dynamics GP Partner network since 2002.
For further information, please contact: Nicola Miller/ Kieran Kent The itpr Partnership t. +44(0)1932-57-88-00 http://www.itpr.co.uk
SOURCE: ST Consulting
CONTACT: For further information, please contact: Nicola Miller/ KieranKent, The itpr Partnership, t. +44(0)1932-57-88-00
Comments