DALLAS and BARCELONA, Spain, June 1, 2010 /PRNewswire/ -- NTRglobal, a leading provider of on-demand IT automation and remote support, today announced the addition of NTRsupport(TM) Direct Support for Applications(TM) (DSA) to NTRsupport Ultimate. NTRsupport DSA helps software developers (ISVs), managed service providers (MSPs), help desks, IT and manufacturers (OEMs) connect with remote users working with Windows applications to field questions, diagnose and resolve technical issues.

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NTRglobal's new NTRsupport DSA rapid integration and branding gives customers greater flexibility to offer instant access to live expertise through expanded remote support and customer service channels while reducing costs via secure remote support.

Instant Support in Propriety Apps such as Accounting, Banking, CAD, Education, Healthcare, Insurance

NTRsupport DSA helps customers easily integrate a branded mark of customer service excellence and readiness in any Windows program, said Mark Cheshire, NTRglobal VP of product management. Now NTRsupport DSA enables you to put a remote support team in your CAD, financial services, healthcare, education and other proprietary programs with just a click of the mouse.

When technical issues arise, NTRsupport on-demand remote support offers customers highly customizable tools for optimal help and service desk interaction, collaboration and issue resolution -- from enterprise-grade chat to engaging in permission-based remote control and screen-sharing, to answering a voice call or viewing a solution with new video call capabilities -- all with rapid integration capabilities with open APIs.

Free Trial, Pricing and Availability To learn more about NTRsupport DSA and NTRsupport Ultimate or try it free, please visit http://www.ntrglobal.com/ntrsupport.

About NTRglobal

More than 17,000 organizations rely on NTRglobal to deliver enterprise-grade security and powerful integration with NTRadmin on-demand IT automation, system management and remote access, and NTRsupport remote support for Windows PCs, Mac, Linux, iPhone, iPad, BlackBerry, Symbian OS platforms on servers, smartphones and mobile devices. NTRglobal IT system management SaaS helps businesses enhance service desk and IT productivity via automation for rapid task management, reporting and scalability. NTRglobal SaaS is hosted from multiple data centers with fail-over capabilities to ensure robust performance and reliability. Follow us on Twitter @NTRglobal.


CONTACT: Heidi Wieland, NTRglobal Director of Analyst and PublicRelations, +1-805-687-4677, hwieland@ntrglobal.com