DALLAS and BARCELONA, Spain, April 20, 2010 /PRNewswire/ -- NTRglobal today announced that NTRsupport Pro(TM) remote support software-as-a-service (SaaS) for individual IT Pros and small IT consulting businesses received a Product of the Year Award from Customer Interaction Solutions magazine.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

Available as a free trial for fifteen days, NTRsupport Pro is a robust remote access and remote support tool as well as a complete business model, all for only 30 pounds british per month through May 2010.

NTRsupport Pro is optimized for the independent IT services and support professional offering a complete and highly profitable business model (virtually 100 percent profit as an online business) and an award-winning tool all-in-one for less than the cost of a monthly phone bill, said Mark Cheshire, VP of product at NTRglobal. NTRsupport Pro is purpose-built for usability and portability, while NTRsupport Ultimate offers the enterprise features that cater to the larger, multi-agent teams, or enterprise installations. For the independent IT Pro or trainer, NTRsupport Pro is the best way to go to deliver on-demand remote support.

With NTRsupport Pro, IT support professionals can: - Initiate NTRsupport Pro Support sessions on the fly or schedule sessions in advance. - Connection details can be sent to the end user via email or they can be given an access code to enter in to a support web site. - No installation is required. The connection program is a small executable that can be kept on a thumb drive and run from any PC. - Access to the full range of support tools and any NTRsupport Pro Stay Connected (TM) computers added to the users account.

Like most remote desktop tools, a top menu bar delivers access to what the user needs. Adjustments to color and display size can improve latency and viewability, and built-in chat and file transfer features make communicating with the remote user easy. It also offers clipboard synchronization and remote printing options.

Reboot and reconnect are available automatically in either regular or safe mode. Reports from a remote machine can be easily generated which will provide detailed information on hardware, software, networking, running processes and security; very handy for diagnostic purposes.

For regular clients or those who purchase ongoing support plans, it is possible to Stay Connected to those machines. This does require an installation but it allows the user to add those frequently-accessed machines to a dashboard, so the user can get access to them without remote user intervention. A single click and it connects and logs in automatically.

For users who need support frequently, a direct link can be sent to them for their desktop giving them one-click access to request a support session.

I am pleased to honor NTRglobal for its hard work and success. NTRsupport Pro has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them, said Rich Tehrani, CEO, TMC. For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements, he added.

Other NTRglobal solutions include NTRsupport Ultimate, also the winner of a Product of the Year Award for innovation with NTRsupport FirstHelp, a self-service portal that is fully integrated with enterprise-grade, cost-effective on-demand remote support SaaS, NTRsupport.

About NTRglobal

More than 17,000 organizations of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers, smartphones and mobile devices, to manage and automate their IT tasks. All NTRglobal applications are hosted from multiple data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Please visit http://www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. For more information about TMC, visit http://tmcnet.com/.

For more information about TMC, visit http://www.tmcnet.com.


CONTACT: Jan Pierret, Marketing Manager of TMC, +1-203-852-6800, ext. 228,jpierret@tmcnet.com; or Heidi Wieland, NTRglobal Director of Analyst andPublic Relations, +1-805-687-4677, hwieland@ntrglobal.com