BARCELONA, Spain and DALLAS, March 2 /PRNewswire/ --

- NTRsupport Software-as-a-Service is as Essential as my Mobile Phone

For CARAT, a leading provider of software for interior design and kitchen remodeling, the challenge is to provide outstanding customer service while controlling costs.


CARAT serves a growing customer base of some 5,000 through offices in Germany, Spain, Switzerland, Russia, France, Austria, Ireland, the United Kingdom, the Netherlands, the Czech Republic and Belgium. The company uses clientless remote support, NTRsupport ( from NTRglobal ( to demonstrate product capabilities and provide superior quality service to CARAT's customers, mostly architects and interior designers.

NTRsupport is just as important as my mobile phone, said Kerim Itani, CARAT's UK director. Whether I'm providing training or actually installing software online, I can demonstrate every detail with NTRsupport. I often leave my customers amazed by what they have just experienced with NTRsupport.

Using a variety of Web-based tools, including chat, remote control, VOIP and video on Windows, Mac, Linux and Windows mobile devices, NTRsupport enables customers to deliver instant help desk and technical support, conduct online training and sales meetings and repair devices - all via the Internet.

While providing great customer service can be a challenge for a company that is so geographically distributed, CARAT addresses that challenge by using NTRsupport for sales meetings as well as support - without travel. Without NTRsupport our (travel) costs would have spiraled out of control. Thanks to NTRsupport, CARAT customers are delighted and business is thriving, said Itani.

Customers around the world, such as CARAT, are making NTRglobal the leading provider of enterprise-grade, cost-effective software-as-a-service for remote support, training, help desk and other IT services because we focus on helping them achieve rapid integration, said Mikel Irizar, division president of NTRglobal. NTRsupport offers customers a better way to enhance efficiency and profitability.

About NTRsupport

NTRsupport is an on-demand remote support solution that enables IT technicians to take secure remote control and rapidly resolve technical support issues on computers and Pocket PCs running on a multitude of operating systems including: Windows 9X, 2000, NT, ME, 2003, XP, Vista; Mac 10.3.9 or later (Panther, Tiger, Leopard) run in PowerPC or Intel processors, 32 or 64 bits; any Linux distribution with GNOME or KDE as a graphical environment; Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic. Able to deliver technical support to computers almost anywhere with an Internet connection, thousands of businesses around the world use NTRsupport to decrease operational costs while enhancing customer satisfaction. NTRsupport is available in two models: software-as-a-service (SaaS) or Self Hosted, both offering quick implementation and rapid return-on-investment.

About NTRglobal

More than 15,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and management of end-user devices, physical and virtual, with NTRadmin(TM).

For more information about NTRglobal, visit

Heidi Wieland, Director of Analyst and Public Relations of NTRglobal, +1-805-687-4677, / Photo: