BARCELONA, Spain and DALLAS, December 10 /PRNewswire/ --

- More than just for CRM Applications, On-demand IT Service Platforms such as NTRsupport and NTRadmin Are Among Emerging Class of Solutions Slated for Significant Growth in 2009

Software-as-a-Service (SaaS) is often narrowly thought about as a way of delivering point solutions such as customer relationship management (CRM) and a few other business applications.


But a new class of IT services delivered via SaaS is not only emerging but gaining traction among midsize and large enterprise. SaaS thought leader Jeffrey M. Kaplan, managing director of THINKstrategies, Inc. and founder of the SaaS Showplace commented on the emerging trend. Our latest survey in conjunction with Cutter Research has found that SaaS adoption within the enterprise has nearly doubled over the past year. Customers are using SaaS solutions to accelerate the deployment of business applications and increase the productivity of their staffs.

These on-demand IT services range from email management and security though web and video conferencing, IP telephony, office applications, storage, remote support and network systems management. Increasingly, clientless remote support, such as NTRsupport ( and network systems management tools, such as NTRadmin ( from NTRglobal (, offer enterprises and managed service providers (MSPs) a proven on-demand service alternative that significantly enhances cost savings while increasing virtual support and productivity.

A Choice for On-Demand SaaS: Hybrid Models from NTRglobal Help IT Meet Needs for Global Deployment and Local Security

NTRglobal offers a choice of SaaS deployment options with a traditional and also a hybrid on-demand approach which permits customers to deploy the solution behind their firewall where it is regularly updated and upgraded via a synchronization process similar to that which has become acceptable in a variety of other situations, such as managed storage, back-up and security services. More than 15,000 organizations in 60 countries, with customers like Cetelem Bank, Konica Minolta, Legrand, Lufthansa Flight Training GmbH, Scandinavian Airlines and T-Systems are among many of the global firms that rely on NTRglobal for delivering the enterprise-grade remote support and remote administration SaaS that helps them meet security requirements and take control of the escalating global mandates for enterprise compliance management.

Enterprise customers in security sensitive industries and government tell us year after year that a choice of an on-demand delivery models offers another compelling justification and removes barriers for adopting SaaS based IT service solutions, said Luis Font, CEO of NTRglobal. NTRglobal is about using innovative Web technologies to securely automate the management of IT infrastructure, reducing CAPEX costs and decreasing TCO in light of tight IT budgets. This helps our customers to choose best how to use their resources and to focus on their core competencies.

NTRglobal's portfolio of secure, scalable, enterprise-grade SaaS solutions includes NTRsupport, NTRadmin and NTRconnect.

NTRsupport is a multi-platform remote support SaaS that enables companies to provide customers and employees with fast, simple remote technical support for customer service, training and demonstrations. NTRsupport enables fast, thorough and secure support without multiple phone calls to diagnose problems, thus saving companies valuable time and helping them become greener. Support technicians simply take remote control of customers' or employees' PCs, Macs or Linux devices to diagnose and fix problems quickly, over the Web, virtually without travel.

A welcome answer for under-staffed IT departments, NTRadmin is an IT service support and desktop management SaaS that enables organizations to remotely support unattended PCs and servers, and automate WAN management tasks regardless of the network size, complexity or geographical location. NTRadmin features customizable Bots that can automate critical IT functions such as change management and searching for, and eliminating, malware and other potentially dangerous software.

About NTRglobal

More than 15,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. NTRglobal secure Software-as-a-Service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit

Heidi Wieland, Director of Analyst and Public Relations of NTRglobal, +1-805-687-4677,; Photo: