LONDON, August 27, 2010 /PRNewswire/ -- UK university students have chosen Liberty Living as Best Private Halls Provider 2010 in this year's National Student Housing Survey. The survey is now in its 3rd year and is having a major impact on the industry's commitment to service levels.
The NSHS annual survey of over 10,000 students across the UK, which was announced on August 25, showed Liberty Living's award was based on the highest levels of customer satisfaction. Liberty Living scored particularly well in the categories for the condition and quality of its properties, the student's relationship with management and the repairs categories - all areas where proactive professional management can add value.
The survey clearly indicates that Liberty Living's focus on managing its accommodation using its team of experienced and motivated General Managers to deliver quality customer service has earned it its place as the best private provider in the industry.
Today's students are far more quality-focused so the standard of student accommodation required is of an increasingly sophisticated nature. Whilst the key reason for choosing a university for study is the resulting qualification, research has shown that the standard of accommodation is an important ingredient in the criteria of university choice. The demand for quality en-suite accommodation experienced in the past five years by many universities illustrates this point dramatically.
Liberty Living's CEO, Charles Marshall, responds, I am thrilled and delighted for all in Liberty Living whose hard work and professional dedication to provide attractive accommodation to our tenants has been appropriately rewarded. We aspire always to remember that our tenants are our customers and therefore to treat them in accordance with our company values. It is gratifying to see acknowledgement by our customer base that our business approach is bearing fruit.
Institutions in the survey included many private providers, as well as response from more than 120 universities and colleges in the UK.
Liberty Living manages nearly 15,000 beds in 17 cities. With its key focus on the customer, Liberty Living will analyse the results of the survey and take time to read all of the comments made during the survey by its customers and will use that information to support its continuous improvement programme for enhanced service delivery.
Note to Editors:
Liberty Living has student accommodation in the following university cities and towns- Aberdeen, Bedford, Birmingham, Cardiff, Coventry, Glasgow, Leeds, Leicester, Liverpool, London, Manchester, Medway, Newcastle, Preston, Sheffield, Southampton, Stoke
The National Student Housing Survey (NSHS) is an annual survey of students in higher education across the UK. The survey measures satisfaction levels in all types of accommodation, and allows participating institutions to measure their performance against national and regional benchmarks. The 2010 survey attracted more than 10,000 responses from 120 universities and colleges.
The project is managed by Red Brick Research, an independent market research agency with a specialist practice working with students in Higher Education. For further information, please visit http://www.nshs.co.uk/ or http://www.redbrickresearch.co.uk/.
For further information please see http://www.libertyliving.co.uk/news.php?id=7
Media Contacts : John Kenny Chief Operating Officer +44(0)207-398-7433 Gemma Willder Business Development Manager +44(0)7908-333667
SOURCE: Liberty Living Plc
CONTACT: Media Contacts : John Kenny, Chief Operating Officer,+44(0)207-398-7433; Gemma Willder, Business Development Manager,+44(0)7908-333667
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