SAN BRUNO, California, September 19 /PRNewswire/ --
- InQuira to Demonstrate Integrated Self-Service Solution at Oracle OpenWorld(R)
InQuira, Inc., a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management, today announced that it is working with Oracle to integrate its knowledge management capabilities with Oracle's eSupport application. The combination brings to market a tightly integrated solution to help drive a seamless and valuable customer service experience across phone, web and community-based channels. Combining knowledge management and web self-service with Oracle's eSupport application, the integrated solution combines Enterprise 2.0 features into a best-in-class experience for consumers.
"InQuira's software complements and extends Oracle's eSupport solution," said Anthony Lye, senior vice president of CRM at Oracle. "As the largest enterprise software company in the world, we are committed to providing the best solutions possible to our customers. On occasion that involves integrating our solution with other software providers. The integrated eSupport solution allows us to provide exciting new functionality that benefits our combined customers."
InQuira, now also a member of the Oracle PartnerNetwork, will showcase the integrated solution at the Oracle OpenWorld(R) event at the Moscone Center in San Francisco beginning September 22nd, and will be featured in a keynote session led by Oracle Senior Vice President Anthony Lye, and in a breakout session led by Richard Caballero, Vice President of the eSupport product.
"This new effort with Oracle represents a natural evolution as companies adapt to the realities of Enterprise 2.0," said Mike Murphy, InQuira CEO. "We already have several customers that have integrated InQuira into their Oracle call center applications. Working together, we plan to extend that integration to the 8.1.1 Self Service product, adding knowledge management and findability capabilities that provide a seamless support experience across web, phone and community support channels."
About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com
InQuira, Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, collaboration and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1-650-246-5000 or via the Web at www.inquira.com.
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Web site: http://www.inquira.com
Tim Shetler, InQuira, Inc., +1-650-246-5020, firstname.lastname@example.org; Tyler Perry, Bateman Group for InQuira, +1-718-858-0250, email@example.com