TORONTO, April 2 /PRNewswire/ --
- REDKNEE'S CUSTOMER CARE SOLUTION ADDRESSES REAL MARKET NEEDS AND ATTRACTS INDUSTRY RECOGNITION
Redknee (TSX: RKN), a leading provider of mission-critical billing and charging software and solutions for communications service providers, is pleased to announce that its customer care solution, Redknee One Call Resolution, has been nominated for the Best Practices for Supplier and Service Integrator category at the TM Forum Excellence Awards. Voting is now open for TM Forum members to determine the winners which will be announced at Management World 2009.
Redknee One Call Resolution is a customer care solution that allows customer service representatives to resolve complex network problems quickly and efficiently. By increasing the 'first call resolution' of subscriber complaints and reducing call handling times, Redknee enables operators to streamline their customer care processes and increase customer satisfaction.
Today the call center is the single most important point of contact between operators and subscribers, and therefore an integral part of the overall business. With the ever increasing complexity and quantity of applications, services and devices being offered, this solution meets a real need of streamlining complex support processes, said Redknee CTO Bohdan Zabawskyj. Redknee is particularly proud that its One Call Resolution solution has been recognized by the TM Forum Excellence Awards. The nomination underpins Redknee's notion that advancements in telecoms are only successful if they can provide real benefits to the end user. We are proud to be included among such esteemed company.
TM Forum is committed to improving business effectiveness for service providers and their suppliers, said Nik Willetts, VP Communications, TM Forum. The Excellence Awards are designed to recognize those that have taken the developments of TM Forum and made strides in innovation to the benefit of their customers. The awards recognize excellence in the industry and those that have raised the bar, and we congratulate Redknee for being included in this year's lineup.
The winners of this award will be announced during the opening keynote session on the morning of 6th May at Management World Nice, 4th - 8th May 2009.
For more information about Redknee, visit www.redknee.com.
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 70 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit http://www.redknee.com/.
About TM Forum
TM Forum is the world's leading industry association focused on improving business effectiveness for service providers and their suppliers. Serving the information, communications and entertainment industries, the Forum provides practical solutions, guidance and leadership to transform the way that digital services are created, delivered and charged.
Media Relations: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, firstname.lastname@example.org, for Redknee; or Mark Yaphe, Vice President, Product Management Marketing, +1-905-625-2298, email@example.com, or David Charron, Chief Financial Officer, +1-905-625-2943, firstname.lastname@example.org, both of Redknee