ATLANTA and CHICAGO, July 7 /PRNewswire/ --
- Two industry leaders come together to deliver the broadest and deepest
solution specifically designed for Service Lifecycle Management (SLM)
Servigistics and Click Commerce's Service Network Solutions (SNS) division, both
recently acquired by private equity firm Marlin Equity Partners, have been
merged to form a new company to solve the planning, optimization, execution and
analytics challenges associated with delivering world-class post-sale service.
The new company will retain the Servigistics name and deliver a long-awaited
total solution specifically designed to manage all aspects of the post-sale
service process - what the market is now referring to as Service Lifecycle
Because today's troubled economy has caused product-based revenue and profits to
diminish in mature industries, companies are turning to service-led strategies
for growth. This requires effective collaboration across global functions, new
decision-making capabilities and an underlying integrated service technology
solution to support those processes. Prior to the merger, the service market
lacked a single, comprehensive solution specifically designed to meet complex
SLM business needs. As a result, companies have been slow to capitalize on the
post-sale service opportunity to increase revenue and profits, while enhancing
The combination of Click Commerce SNS and Servigistics brings together the
pioneer in service parts planning with the leader in strategic service
management, said Bruce Richardson, chief research officer at AMR Research. This
pairing also brings strong vertical expertise. Click Commerce SNS dominated
aerospace and defense, while Servigistics owned high tech. Together the two will
be a strong force in the emerging opportunities in life sciences, consumer
goods, retail and logistics.
For more than a decade, aerospace and defense organizations have experienced
tremendous inefficiencies and rising costs, bolting together multiple point
solutions to plan, optimize and execute programs in their extended service
chain, said Danny Hale, deputy of the business operations division, Air
Logistics Center, United States Coast Guard. With this announcement,
Servigistics and Click Commerce SNS have taken the first step in making a single
platform approach to service lifecycle management a reality.
The new Servigistics SLM solution will enable asset-intensive service
organizations, such as manufacturers, to optimize all components of the complex
SLM process, including contract and warranty management, workforce management,
service parts management, knowledge management, warehouse management, sourcing,
repair and returns, and service analytics.
Industry reports indicate 87 percent of all manufacturers still use spreadsheets
to manage their mission critical, post-sale service resources, leading to the
sub-optimization of enormous investments in field technicians, mobile fleets,
spare parts and service knowledge, said Eric Hinkle, CEO of Servigistics who
will continue as CEO of the new company. Our newly combined company is now the
clear market leader and uniquely positioned to deliver unprecedented business
value to our clients.
Together, Servigistics and Click Commerce SNS will enable companies to adopt a
single technology solution to access the significant value hidden in their
service businesses, rather than piecing together disparate components from
different sources to manage service operations, said Dave Barboro, former
president of Click Commerce SNS and executive vice president of the new company.
The new solution, which will provide planning, optimization, execution and
analytics tools, will enable companies to transform their global service
operations by dramatically increasing service revenue and profitability, cash
flow and customer loyalty.
The new company will serve a global client base of more than 240 marquee
companies across motor vehicles, aerospace and defense, heavy equipment,
high-tech, consumer and industrial products, and utilities. The new company will
be headquartered in Atlanta with operations worldwide, including regional
headquarters in Tokyo, Japan; Bristol, UK; Gurgaon, India; and field offices in
Austin, Texas; Warwick, UK; Rochester, N.Y.; Irvine, Calif.; McClain, Va. and
Servigistics is the worldwide leader in strategic service management software.
The company's award-winning solutions include service parts management, field
service workforce management, pricing management, customer commitment
management, and knowledge management, all operating together on a single
platform and data model to enable companies to transform their global service
operations by dramatically increasing profitability, cash flow, and customer
loyalty. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions have
been deployed and proven globally by a highly referenceable client base of
market-leading companies across diverse industries. Servigistics is a
privately-held company headquartered in Atlanta, with regional headquarters in
the UK, Japan, and India. For more information visit www.servigistics.com.
About Click Commerce Service Network Solutions (SNS)
Click Commerce's SNS division is the leading provider of software that locally
manages and globally optimizes complex service networks across an extended
enterprise, including parts logistics and inventory. The company's solutions
enable organizations to monitor materials flow in real-time and adapt quickly to
changes, resulting in cost savings, faster customer service and a competitive
advantage. More information can be found at www.clickcommerce.com.
Annette Filliat, +1-404-929-0091 x209, email@example.com