WASHINGTON, September 15 /PRNewswire/ --
TOA Technologies (TOA), the leading provider of software solutions for companies managing a mobile workforce, today announced that it received the prestigious "Most Innovative CRM Vendor of the Year" award at the Gartner Customer Relationship Management Summit in Washington D.C. Gartner conference attendees selected TOA for its innovative technology solutions focused on delivering an outstanding customer experience.
Attendees chose TOA as Gartner's Most Innovative CRM Vendor of the Year for demonstrating a unique Software-as-a-Service (SaaS) solution which enhances the customer experience while improving operational efficiencies.
TOA's software solution combines advanced Web-based mobility and dispatch tools, predictive intelligence, and interactive customer communications to provide the ultimate customer appointment experience. TOA's intelligent, predictive engine allows service providers to accurately estimate a technician or service/delivery person's Time Of Arrival (TOA) narrowing the customer's wait window to 60 minutes with 96 percent accuracy and then proactively communicating this information via any communications device.
"We are delighted to have received this prestigious award. TOA is the only mobile workforce management solution to provide a holistic experience for our client's customers, providing outgoing push information and collecting interactive, actionable real-time feedback at every stage of the customer service continuum -- from pre-appointment planning to post-appointment satisfaction," noted Yuval Brisker, president and CEO of TOA. "TOA helps our customer respect their customers' most valuable asset -- their time. With TOA's ETAdirect, people can now control their service- and delivery-appointment experience. We're putting an end to waiting hours at home for a service call or delivery."
Recently, the company raised a US$13-million round of funding led by Intel Capital and signed an exclusive deal with Cox Communications, the third largest cable and broadband provider in the U.S., to have its entire field-service organization use TOA's ETAdirect Customer Appointment Management (CAM) solution. TOA currently services five of the top 10 cable companies in the U.S. as well as some of the largest broadband operators in Europe, including ONO, Spain's largest broadband communications provider.
About TOA Technologies
The leader in Software-as-a-Service (SaaS) solutions focused on managing mobile workforces, TOA Technologies for the first time brings global enterprises a holistic approach for Customer Service Management, which enables a dramatically enhanced customer experience. With a quick time to market and web-based flexibility, TOA's ETAdirect solution provides unparalleled cost savings, an immediate Return on Investment, and increased productivity. Recently named as a Visionary in Gartner's annual 2008 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.
Media Contact: Nina Velasquez Kwittken & Company +1-646-747-7161 nvelasquez@kwitco.com
Web site: http://www.toatech.com
Nina Velasquez of Kwittken & Company, +1-646-747-7161, nvelasquez@kwitco.com
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