PETACH TIKVA, Israel, March 2, 2010 /PRNewswire/ -- ClickSoftware Technologies Ltd. (http://www.clicksoftware.com/) (NasdaqGS: CKSW), the leading provider of workforce management and service optimization solutions, today announced that Gartner Research VP Distinguished Analyst Michael Maoz will join its inaugural 'Service Excellence' conference taking place on Thursday March 18th at the Leonardo Plaza Hotel in Tel Aviv, Israel.

The Service Excellence conference, the first of its kind to take place in Israel, will provide a valuable platform for ClickSoftware customers, prospects and partners to meet face-to-face and share their experiences and challenges whilst on the path to service excellence. The event will be focused around the theme of 'High Performance' and insightful presentations from end users, partners, industry experts and the ClickSoftware team will demonstrate how service organizations can achieve high performance of their people, assets and overall service delivery.

Opening the conference proceedings will be ClickSoftware's Chairman and CEO, Professor Moshe BenBassat, who will provide an overview into the workforce and service optimization field, exploring worldwide implementations and market trends, as well as insight into the Company's current strategy and direction. Professor BenBassat is considered to be an international 'guru' in the field of workforce and service optimization. In 1996, he coined the term service chain optimization as an analogy to supply chain optimization, and has educated numerous companies worldwide on how to best leverage best practices and the technologies offered today in order to improve the performance and productivity of their workforce and service operations.

Featured speaker, Michael Maoz from Gartner will discuss how organizations go about creating and sustaining service management excellence. Mr. Maoz has 20 years of international experience, with 12 years in CRM applications, contact centers, field service, SaaS and European market dynamics. His research focuses on CRM and customer-centric Web strategies. Mr. Maoz is the research leader for both the customer service and support strategies area and customer-centric Web strategies. He researches software as a service (SaaS), CRM strategies, multichannel contact center applications, social CRM/communities and field service management.

Other featured speakers include:

- Miki Migdal, Managing Director of SAP Israel, will discuss the SOLEX partnership with ClickSoftware and how this benefits SAP's activities in the Workforce management market in Israel.

- Zvika Bourshan, CTI/ICR and Telephony Manager from Yes, Israel's only provider of multi-channel television broadcasts via satellite and the first company to offer digital broadcasts and interactive television services. Yes won the the Israel Management Center Prize for Excellence in Service in three consecutive years- 2005, 2006 and 2007 - for its service leadership and excellence. Zvika will be discussing the value they have gained through the implementation of an optimized rostering solution for their contact center.

For more information and to register for this conference, please visit: http://www.clicksoftware.com/webinars/information-exchange-hbw.asp

About ClickSoftware

ClickSoftware is the leading provider of workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organisation. From proactive customer demand forecasting, capacity planning and shift scheduling to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organisation. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.

For more information about ClickSoftware, please call +1-781-272-5903 or (888)438-3308, or visit http://www.clicksoftware.com. Contacts: Erica Fortune, ClickSoftware +972-3-765-9490 erica.fortune@clicksoftware.com

SOURCE: ClickSoftware Technologies Ltd

CONTACT: For more information about ClickSoftware, please call+1-781-272-5903 or (888)438-3308, or visit http://www.clicksoftware.com.Contacts: Erica Fortune, ClickSoftware, +972-3-765-9490,erica.fortune@clicksoftware.com