CAMBERLEY, England, October 19, 2010 /PRNewswire/ -- Videocall, a leading telepresence and video collaboration managed services provider and systems integrator today announced enhanced functionality for its telepresence and videoconference service management environment, Eagle.

Eagle is Videocall's service management environment, connecting, resourcing and managing telepresence, videoconference and unified communications devices to deliver a high quality telepresence and videoconference managed service to customers globally. Designed to bring systems, applications and services together in a combined, seamless, high quality environment Eagle ensures that users are able to create meetings with any combination of system, platform and connectivity, with the entire process automated from booking to billing.

The latest updates give Eagle users a significantly enhanced experience by providing further features based on customer feedback. These features include an enhanced availability engine displaying rich availability data across multiple tenancies, devices and time-zones to the user as they book their meeting ensuring they are able to pick a convenient, available meeting slot.

An all new reporting suite will allow users instant, on-demand access to their organisation's usage data relating to meetings, locations and support requests. The reports are displayed in both a tabular and graphical format and are available for download. Reporting will ensure that organisational return on investment achieved through the use of telepresence and videoconference technologies is able to be easily, quickly and smartly tracked.

With Unified Communications fast becoming a business critical standard, companies are looking for ways to integrate both existing communications devices and future communication upgrades into a unified ecosystem to allow enhanced return on investment through technology synergies. Used within organisations Eagle acts as a Unified Communications enabler to allow enterprises to bring their telepresence and videoconferencing estates into the umbrella of their Unified Communication strategy. Integration with Videocall's global business exchange, 3rd party applications and open collaboration networks enable external reach, functionality and access.

Rob Portwood, Videocall's Chief Executive Officer, commented: Eagle underpins Videocall's ability to deliver the highest quality telepresence and videoconference managed service available. This is a significant upgrade to our core service management platform, designed to provide a richer user experience for our customers and further enhance our global managed service offering.

To learn more about Eagle and the benefits Videocall's telepresence and videoconference global managed service can deliver to your business visit

About Videocall

Videocall is a leading telepresence and video collaboration managed services provider for global businesses. Videocall provides bespoke solutions including personal and immersive telepresence, high definition and traditional videoconferencing, together with a world-class managed service that delivers measurable business value to our customers.

For more information visit

Contact Ben Caster +44(0)1276-706-706

SOURCE: Videocall

CONTACT: Ben Caster,, +44(0)1276-706-706