GODALMING, England, September 30, 2010 /PRNewswire/ -- Enterprise Content Management ( http://www.thecontentgroup.co.uk/digital_mailroom.aspx) (ECM) specialist - The Content Group http://www.thecontentgroup.co.uk - has recently released a White Paper discussing the data capture ( http://www.thecontentgroup.co.uk/digital_mailroom.aspx) and case management (http://www.thecontentgroup.co.uk/digital_mailroom.aspx) advantages of introducing Digital Mailrooms into Debt Management companies. The White Paper highlights the issues the Debt Management industry faces and how, by implementing a Digital Mailroom system internally, companies will be able to process correspondence faster and in a more controlled way, making it even easier to meet SLAs and compliance regulations.
Today's debt management businesses are under increasing pressure on every front. Growing competition is impacting price, fewer consumers are settling their debts either in full or by instalment, whilst legislative changes inflict tighter regulation on internal procedures in order to meet compliance requirements.
In an industry where the volume of correspondence is constantly increasing, and with many companies focused on achieving rapid debt recovery at the lowest possible cost, it is not economically viable simply to employ more staff to handle the increase in communication.
The Content Group's White Paper - Correspondence Management - suggests that the smartest way to tackle this problem is to help existing staff become more efficient and thereby cope with the increased volume of documents by introducing data capture and case management technology. In many cases, an employee's familiarity with existing internal systems is compromised by the bombardment of paper.
Rik Page, Solutions Specialist at The Content Group, comments, The Digital Mailroom operates by scanning, classifying and validating each piece of correspondence as it enters the organisation, providing a platform for transforming workflow and improving productivity. This process also helps organisations to integrate these documents into core systems, from Customer Relationship Management (CRM) to accounting, to further automate the processes, delivering Return on Investment in less than 12 months for the majority of companies.
For more information or to download a copy of the Debt Management White Paper on data capture and case management, visit The Content Group website.
About The Content Group
The Content Group is a technology agnostic Enterprise Content Management (ECM) consultancy and solutions provider whose proven ECM Expert best practice methodology ensures successful ECM projects such as in data capture and case management for their clients across the globe.
Recognised as a leading expert in the Enterprise Content Management field, The Content Group works with its clients in the education of ECM, development of ECM strategies, implementation of ECM strategies including data capture and case management and the design of ECM maturity blueprint's for ongoing measurement of organisational ECM effectiveness.
Drawing on its best practice methodology, The Content Group is leading the development of the first ever Publicly Available Specification for ECM with BSI British Standards.
The expertise and best practice methodology of The Content Group's ECM Expert ensures its clients receive unbiased advice combined with Best by Design technology recommendations resulting in unparalleled ECM project success.
The Content Group works with clients from the SME and Enterprise sector. This work covers new ECM initiatives, including case management and data capture, and also existing ECM implementations where organisations are looking to leverage the true value of their ECM investment.
For further information, please contact: Will Gardiner Itpr Tel. +44(0)1932-578800 Emily Thorpe The Content Group Tel. +44(0)1483-523890
SOURCE: The Content Group
CONTACT: For further information, please contact: Will Gardiner, Itpr,Tel. +44(0)1932-578800; Emily Thorpe, The Content Group, Tel.+44(0)1483-523890.
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