TORONTO, September 12, 2016 - Public figures such as United States presidential candidates Hilary Clinton and Donald Trump may have to do a lot more than just say sorry to win back public trust after a misdeed, said a York University researcher whose study on trust was published today.
"Whether it's a boss, co-worker or the public, saying sorry is not always enough to win back broken trust, especially when gender stereotypes are also broken. Both have happened with Clinton and Trump in the last few months," said Shayna Frawley, PhD candidate in human resource management at York U who led the study with York U alumna Jennifer Harrison, now at NEOMA Business School in France.