NEW YORK, July 1 /PRNewswire/ --
- New York-based Computer Generated Solutions, Inc. has been recognized for its leadership, strategic expansion, and growth in Romania over the past two years. CGS services include inbound customer support, outbound sales and marketing, and outsourced back-office processes.
Computer Generated Solutions (http://www.cgsinc.com) has been recognized for its outsourced Customer Care Services (CCS) offering by industry analyst firm IDC. CGS appears as a Company on the Move in IDC's Worldwide Contact Center Services 2009* competitive analysis published in March. CGS and twelve other service providers were identified as industry leaders in the study based on an overall consideration of revenue, thought leadership, innovation, and potential at a time of great industry and economic change. In the report, IDC pointed to CGS's sophisticated leadership, strategic expansion, and its growth in Romania. In addition to its numerous long-term client relationships with global industry leaders, major service contracts with IBM, Lenovo, Dell, AOL, Vodafone and Orange were also identified as factors that position CGS well in call center and other business process outsourcing (BPO) services.
CEO Phil Friedman's deep understanding of the international business environment should continue to propel CGS forward, commented Stephen Loynd, Program Manager for Contact Center Services research at IDC. A key component of the company's growth strategy is its Contact Center Solution (CCS). CGS is pursuing a strategy to expand its outsourcing business, specifically as it relates to customer care and finance and accounting.
With five global locations, 2,500 customer service agents and support in 14 languages, CGS has the ability to reengineer, supplement, or completely manage customer support services for virtually any size company or government agency. CGS call center services comprise inbound customer service, help desk, and order fulfillment; outbound sales and marketing, telemarketing, and customer retention; and outsourcing of accounting, collections, sourcing and procurement business processes. Specific core CGS markets and clients include technical support for hardware manufacturers, telecom operators, consumer electronics, and other product companies; and collection, logistics, and other back-office operations for banks, financial institutions, and insurance companies.
CGS is moving aggressively to capture gains from new global realities, continued Loynd. The company's offshore strategy leverages local expertise. It should continue to benefit from being a US-based company with operations that reach across the globe.
CGS is proud to be recognized as one of the world's top global outsourcing services companies, added Warren Lewis, senior vice president of contact center solutions at CGS. This validates our commitment to building a global presence that leverages local management and talent to deliver a wide range of services across broad industry segments. We look forward to continued growth in what we see as a promising future for outsourced services.
IDC is a premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. In conjunction with the study, IDC developed an IDC Leadership Grid to measure how well the firms profiled are aligned with the market opportunity and positioned to capture market share. CGS' inclusion in the IDC report follows closely its being named as a Top 20 Company in the Training Outsourcing Industry for 2009 by Training Industry Inc.
For twenty-five years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, outsourcing solutions and learning communications platforms. Headquartered in New York City, CGS maintains a worldwide presence with 20 offices in North America, Europe and Asia. For more information please visit www.cgsinc.com.
* Source: IDC, Worldwide Contact Center Services 2009 Vendor Profiles: The Slide into Uncertainty, Doc # 216987, March 2009.
Mauricio Barberi, Vice President, Worldwide Marketing, Computer Generated Solutions, Inc., +1-212-261-2074, firstname.lastname@example.org