SWINDON, England, October 14, 2010 /PRNewswire/ -- ISL Online will exhibit the virtual and live chat software at Gitex Technology week, held in Dubai from 17th to 21st October. The company will join forces with the company ArtiSol and present the advanced helpdesk solution, which allows companies to deliver fast, efficient, cost-effective customer service, and online support.

ISL Online (http://www.islonline.com) is one of the leading providers of remote desktop access and support, web conferencing, and live chat software. At Gitex ISL Online will focus on its enterprise instant messaging software - ISL Pronto. Together with ArtiSol (http://www.artisol.com), they will offer a complete helpdesk solution including virtual and live chat agents.

Virtual chat agent is using artificial intelligence to answer the sales and support queries by the website visitors. When the questions cannot be answered automatically, the live chat session is initiated with the second line live support operators.

The chat sessions are running in a cloud, which lowers the software and infrastructure costs and provides a perfect helpdesk solution for the mobile workforce. Cloud computing will be also a hot theme at Gitex technology week, discussed at the Gitex Cloud Confex platform.

You are welcome to visit ISL Online and ArtiSol at Gitex Technology week in Dubai. They will be showcasing their solutions at Za'abell hall, stand 37.

http://www.islonline.com | http://www.xlab.si | http://www.artisol.com

About ISL Online

http://www.islonline.com has been supplying easy-to-use, on-demand business software for remote desktop support and access, web meetings and instant live chats since 2003 to over 80,000 business users worldwide. The products are bundled together in an 'All in One' pack to offer anyone - from small, midsized and big businesses, to individuals - a new, easier and secure way to access PCs, for collaboration with clients, partners and employees in real time.



CONTACT: ISL Online Headquarters, Barbara Viskovic | MarketingPR, XLABd.o.o. | Pot za Brdom 100 | SI-1000, Ljubljana, T. +386-1-2447760 | F.+386-1-2447770, press@islonline.com