TORONTO, February 17, 2010 /PRNewswire/ -- Redknee , a leading provider of business-critical billing and charging software and solutions for communications service providers, has won a deal with Canadian operator TELUS to provide its award winning customer care and diagnostics solution, One Call Resolution. Redknee's patented solution has been deployed to support TELUS' new 3G+ wireless network, supporting an increasing number of data services and smartphone users.
One Call Resolution is a unique customer care solution that contributes to greater customer satisfaction and retention by supporting customer care agents in resolving problems quickly and efficiently - reducing handoffs and customer hold times.
At TELUS our goal is to provide the best experience possible for our customers. Redknee's One Call Resolution is helping us achieve this goal by identifying and resolving complex customer issues, said Ken Kerrigan, TELUS vice-president of Technology Strategy.
One Call Resolution provides an aggregated view of subscriber services and an automated set of tools to diagnose and resolve customer issues quickly and efficiently.
With One Call Resolution, customer care agents achieve an unprecedented level of subscriber visibility and can support customer needs more effectively. We are excited to be helping TELUS achieve an even higher standard of service for their subscribers, Lucas Skoczkowski, Redknee's Chief Executive Officer, commented. Redknee's software supports the explosive growth in data services with a full suite of billing, rating, charging and customer care solutions that help service providers become more successful and responsive to their subscribers.
One Call Resolution supports a large number of carrier-grade interfaces to various network elements and provisioning systems across a diverse set of network access technologies, including GSM, HSPA, UMA, LTE, CDMA, Cable, DSL and WiMAX.
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 70 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit http://www.redknee.com.
For more information about Redknee and its award winning solutions, visit http://www.redknee.com.
For further information: Media Relations Contact: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, email@example.com; Redknee Solutions: David Charron, Chief Financial Officer, +1-905-625-2943; Investor Relations: Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes@redknee,com or firstname.lastname@example.org; Humera Malik, Director of Marketing, +1-905-625-2102, email@example.com
SOURCE: Redknee Solutions Inc.
CONTACT: For further information: Media Relations Contact: Ashleigh Young,Mi liberty, +44(0)20-7751-4444, firstname.lastname@example.org; Redknee Solutions:David Charron, Chief Financial Officer, +1-905-625-2943; InvestorRelations: Isabel Fernandes-Cunha, +1-905-625-2421,isabel.fernandes@redknee,com or email@example.com; HumeraMalik, Director of Marketing, +1-905-625-2102, firstname.lastname@example.org