HORSHAM, Pennsylvania, July 13 --
- Powerful Features and Enhancements are Empowering Organizations around the
Globe with Advanced Capabilities that are Setting a Higher Standard for the
Astea International Inc. (Nasdaq: ATEA), a global provider of service lifecycle
management and mobility solutions, has introduced a new version of the
industry’s most robust solution for service organizations. Leveraging more
than 30 years of experience, Astea Alliance 9.0 delivers extensive enhancements
and new features to empower service organizations to achieve a new level of
service excellence. Accelerated revenue growth, proactive insight to customer
interactions, improved customer satisfaction and experiences, and lower total
cost of ownership, are just a few of the advantages organizations will be able
to realize with this new release.
Astea is the only solution provider that offers all cornerstones of service
lifecycle management: customer management; service management; asset management;
forward and reverse logistics management; and mobile workforce management with
enhanced work scheduling optimization. Astea’s solutions are seamlessly
orchestrated to share and leverage information throughout the service lifecycle
- removing the traditional barriers between the field and back office. With
Astea Alliance’s modularity, companies can introduce one module at a time
or deploy a seamless information backbone across the entire service lifecycle
continuum, thereby eliminating the patchwork of disparate systems that can
hamper a company’s ability to provide best-in-class service due to the
siloing of customer information.
More than 400 organizations around the world rely on Astea’s solutions to
run their service operations. Built on the latest Microsoft .NET 3.5 platform,
Astea Alliance 9.0 is one of the most open and non-proprietary solutions on the
market today. Organizations will be able to benefit from dramatically enhanced
professional services automation (PSA), business intelligence (BI), service work
order process improvements, logistics, workforce scheduling optimization,
scheduling and dispatch console enhancements, and as well as many new and
significant features added to Astea’s industry leading mobility solution.
Astea Alliance is one of the most widely-used service lifecycle management
solutions on the market today and I am very proud of this new version, said John
Tobin, President of Astea International. This is a pivotal release for not only
Astea but the industry itself, and one which will have a dramatic impact on the
way organizations deliver service as more and more companies in these
challenging economic times view and leverage service as a competitive
differentiator and revenue generator. Astea has always been in the forefront. We
continue to leverage our breadth and depth of experience and expertise to
deliver leading solutions that are mission critical to organizations where
customer service is strategic.
Astea will be holding an exclusive webinar to demonstrate the powerful advances
that have been built into their latest Astea Alliance 9.0 release. From the
initial customer call to the closing of work orders, customer invoicing and
product replacement, every step in the service lifecycle process represents an
opportunity for improving customer satisfaction, reducing costs and increasing
revenues. Attend this insightful webinar on Tuesday, August 11, 2009 at 12:00pm
ET to see how you can raise the bar on your service business. To register go to
Astea works with hundreds of companies worldwide, maximizing the value of an
organization’s service operation by optimizing critical business processes
across the globe. The company can be reached at +1-215-682-2500.
About Astea International
Astea International (Nasdaq: ATEA) is a global provider of service management
software that addresses the unique needs of companies who manage capital
equipment, mission critical assets and human capital. With the acquisition of
FieldCentrix, Astea complements its existing portfolio with the industry’s
leading mobile field service execution solutions. Astea is helping companies
drive even higher levels of customer satisfaction with faster response times and
proactive communication, creating a seamless, consistent and highly personalized
experience at every customer relationship touch point. Since its inception in
1979, Astea has licensed applications to companies around the world in a wide
range of sectors including information technology, telecommunications,
instruments and controls, business systems, HVAC, gaming/leisure, imaging,
industrial equipment, and medical devices.
www.astea.com. Service Smart. Enterprise Proven.
(c) 2009 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.
SOURCE: Astea International Inc.
Company Contact: Debbie Geiger, Vice President of Marketing of Astea
International Inc., +1-215-682-2500, firstname.lastname@example.org