WARRINGTON, England, April 17 /PRNewswire/ -- In the news release, "Martin Dawes Systems Unveils Business Process Engine to Support Faster Time to Market for New Services" issued on 17 Apr 2008 11:11 GMT, by Martin Dawes Systems over PR Newswire, we are advised by the company that the third paragraph, second and third sentence, should read "A graphical editor is available that allows customers to activate and link these together, quickly and easily automating complex functions. This delivers considerable operational and cost benefits; processes are much more streamlined with less manual intervention to complete routine tasks, significantly reducing costs per transaction." Originally, these sentences read "Customer service agents can activate and link these together using a graphical interface, quickly and easily automating complex functions. This delivers considerable operational benefits with the costs per transaction significantly reduced because processes are much more streamlined and require less manual intervention to complete routine tasks."
We are also advised that the fifth paragraph, second sentence should read "Using the business activity and administrative dashboard the customer can track individual orders, identify the status, review decisions on referred credit checks or set SLAs for individual process steps." Previously, this read "Combined with how it tracks individual orders using the administrative console view, customer service agents can use BPE to simplify common and complex tasks such as identifying the status of an order through to doing a credit check."
Also, paragraph seven, sentence three should read "...by enabling operators to adapt processes and systems without compromising on service quality." Originally the sentence read "...by enabling operators to adapt processes and system without compromising on service quality and systems integration."
Last, we are advised that the following paragraphs should be added to the end of the release:
About Martin Dawes Systems
Martin Dawes Systems is a leading software and services vendor specializing in billing and subscriber management solutions for the convergent communication market.
Combining an informed and inspired approach with robust and proven systems, Martin Dawes Systems provides service providers with attractive, sticky propositions that build loyalty and reduce customer churn. Its company philosophy is one of partnership to promote enduring business relationships and mutual opportunities for growth.
Headquartered in the UK, Martin Dawes Systems operates internationally from offices in Europe, North America and Asia-Pacific.
http://www.MartinDawesSystems.com Complete, corrected release follows:
- New SOA-based product reduces costs per transaction, accelerates order fulfilment and enhances customer satisfaction
Martin Dawes Systems, an international provider of billing, customer care and business assurance solutions for the communications market, today announced the launch of its Business Process Engine (BPE), a new SOA-based solution for service providers who want to customize their customer service management systems.
The latest addition to the Martin Dawes Systems product family, BPE is a fully customizable solution that dynamically and efficiently automates labour-intensive processes, including fixed-line, mobile and broadband provisioning, sales order processing and e-commerce order fulfilment. Using BPE will help service providers achieve their goal of bringing complex offerings to market much faster, more cost-effectively and successfully.
Based on a Service-Orientated Architecture (SOA), BPE allows a service provider to encapsulate key business processes, such as new subscriptions or contract upgrades, into individual reusable modules. A graphical editor is available that allows customers to activate and link these together, quickly and easily automating complex functions. This delivers considerable operational and cost benefits; processes are much more streamlined with less manual intervention to complete routine tasks, significantly reducing costs per transaction.
The modularity of BPE allows service providers to rapidly customize subscriber management systems and keep pace with a succession of new product and service roll-outs. BPE allows for the rapid adaptation of processes to accommodate changing business requirements and the strategic migration of systems.
Designed to be integrated with third-party systems, BPE automatically performs a range of data integration functions, such as creating new customer records or updating inventory levels in real-time. Using the business activity and administrative dashboard the customer can track individual orders, identify the status, review decisions on referred credit checks or set SLAs for individual process steps.
BPE is available as a stand-alone product or pre-integrated within diseMP, the widely used end-to-end subscriber management solution from Martin Dawes Systems.
Gary Steen, Technology Director, Martin Dawes Systems said: "Operators have to bring new services and products to market much faster than ever before. And with each new service innovation, a positive customer experience must be delivered every time or the marketing opportunity is lost. Achieving this presents a real challenge and one that BPE is built to overcome by enabling operators to adapt processes and systems without compromising on service quality. As an SOA-based solution, BPE is another demonstration of how Martin Dawes Systems is committed to developing innovative solutions that resolve the day-to-day customer management and operational issues affecting service providers."
About Martin Dawes Systems
Martin Dawes Systems is a leading software and services vendor specializing in billing and subscriber management solutions for the convergent communication market.
Combining an informed and inspired approach with robust and proven systems, Martin Dawes Systems provides service providers with attractive, sticky propositions that build loyalty and reduce customer churn. Its company philosophy is one of partnership to promote enduring business relationships and mutual opportunities for growth.
Headquartered in the UK, Martin Dawes Systems operates internationally from offices in Europe, North America and Asia-Pacific.
Grant Butler Coomber, +44-(0)-208-322-1922, mdsuk@gbc.co.uk, for Martin Dawes Systems
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