HOBOKEN, New Jersey and MUMBAI, India, September 9 /PRNewswire/ --
- eglue's Real-Time Customer Interaction Management Solution is the Solution of Choice for Tata Interactive Systems' Customers
eglue, a global software company that provides unique real-time customer interaction solutions, and Tata Interactive Systems (TIS), a global pioneer in workforce performance and e-learning, today announced that they signed a worldwide partnership agreement under which eglue is now the preferred provider of customer interaction management solutions to TIS customers. The two companies will initially focus their efforts on North America and India.
Under the terms of the agreement, TIS will promote and distribute the eglue InterAct suite. TIS will also provide professional services around eglue's products, including business analysis, customization and implementation, as well as maintenance and support. In addition, TIS will establish a dedicated team of professionals that will sell eglue's solutions, and provide pre- and post-sales support.
"TIS understands the business environment that clients operate in and works closely with their teams to arrive at optimal and innovative answers that immediately address critical business needs," said Sanjaya Sharma, CEO, Tata Interactive Systems. "Our performance support systems deliver tangible performance improvement to organizations, including reduction in costs, increase in revenue, increase in compliance and a significant reduction in time to competence of employees. eglue InterAct real-time customer interaction management solution with its unique real-time decision engine is a powerful tool for companies looking to enhance the performance of their employees and optimize each customer interaction. That is why we chose it as the preferred solution for our customers around the world."
"As eglue grows its footprint around the world, we are seeking world-class partners to help expand our customer base," said Dror Pockard, CEO of eglue. "Having laid the foundation with TIS in India, we felt the time was right to take our partnership into other geographies, including North America."
About eglue
eglue is a global software company that provides unique real-time customer interaction solutions to enterprises. eglue makes it possible for companies to achieve the efficient and optimum result during every customer interaction, by continuously adapting and responding in real time to both changing business circumstances and the unpredictability of the customer interaction.
Founded in 2001, eglue is headquartered in Hoboken, New Jersey, with offices in the United Kingdom, Spain and Israel. eglue is a privately-held company, catering to Fortune 500 companies worldwide. eglue is backed by leading international VCs and private investors such as Giza, Cedar and Evergreen. More information on eglue can be found at http://www.e-glue.com.
About Tata Interactive Systems
Tata Interactive Systems (TIS), a global leader in performance support systems and e-learning, is a part of the $70bn Tata Group. Truly international, TIS has a presence across the US, Canada, UK, Australia, New Zealand, the Middle East, India, Amsterdam and mainland Europe. Tata Interactive Systems' (TIS) solutions have enabled key initiatives at leading organizations worldwide, including several Fortune 500 companies. TIS understands the business environment that clients operate in and works closely with their teams to arrive at optimal and innovative answers that immediately address critical business needs. Tata Interactive Systems' 'performance support systems deliver tangible performance improvement to organizations, including reduction in costs, increase in revenue, increase in compliance and a significant reduction in time to competence of employees.
TIS's quest for excellence is reflected in numerous prestigious industry awards, including a Performance Centered Design Award, an ASTD Award, IT Training Awards, Brandon Hall Excellence in Learning Awards, APEX Awards of Excellence, BETT Awards, and Business World-NID Design Excellence awards.. For more information on TIS, log on to http://www.tatainteractive.com
Press Contacts Dusya Broytman PR for eglue +1-201-707-2334 dusya.broytman@eglue.com Sonal Chhaya PR for Tata Interactive Systems Sonal_c@tatainteractive.com
Press Contacts: Dusya Broytman, PR for eglue, +1-201-707-2334, dusya.broytman@eglue.com; Sonal Chhaya, PR for Tata Interactive Systems, Sonal_c@tatainteractive.com
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