Bringing jobs back to America through technology
I was reading an artical in Network World (a publication based on software and new hardware for networking with computers)when an article by Denise Dubie caught my attention.
Corporations have been getting complaints about customer service and not being able to understand individuals, due to the language barrier, when a call center has been outsourced to another country.
At least five companies have moved their call centers back to the United States becuase of the strain on communication between customers and employees. Of 200 outsourcing clients, 35% of them claim that they stand in support of bringing the jobs back into the U.S due to financial and political stability.
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