DITTON PARK, England and ISLANDIA, New York, July 13 -- CA, Inc. (NASDAQ:CA)
today announced that BT has saved more than GBP4.5 million per annum since 2004
using CA SiteMinder (http://www.ca.com/us/internet-access-control.aspx).
BT’s use of CA SiteMinder
(http://www.ca.com/us/success/collateral.aspx?cid=165274) has resulted in a
decrease in IT administration, application development, password reset requests
and support of auditing and compliance. BT has centralized its user
authentication and authorization to key external and internal Web applications
using CA SiteMinder to perform 36 million transactions per day.
BT provides networked IT, telecommunications and broadband services and its
operations spread across 170 countries. In the UK alone, the company serves more
than 18 million customers with 28 million exchange lines and 11.2 million
broadband connections. Customer service delivery, collaboration and the ability
to provide secure access over the Web for customers and suppliers are central to
BT’s future growth.
BT has four portals in total, including BT.com, which all play a key role in
connecting the company and its customers. More than eight million individuals
regularly use the websites to access a range of self-service options from
viewing bills and setting up direct debits to placing orders and managing the
email accounts to which their paperless bills are sent. With BT.com and the
other portals offering a gateway to personal information, it is essential that
only authorized customers gain access to their own records. Robert Temple, Chief
Security Architect for BT, said, Customers expect us to get security right and
don’t want to worry about issues such as identity theft. Any problems with
identity and information management could be very damaging to our reputation as
one of the UK’s most trusted brands.
Prior to using CA SiteMinder, BT staff had to remember multiple passwords. By
using CA SiteMinder we have been able to decrease the number of internal
passwords by enabling simplified sign-on, which has helped to increase
efficiency and reduce the volume of password resets, commented Temple. In
addition, BT has eliminated the need for multiple point solutions that were
previously being used for user authentication.
BT has also extended its CA SiteMinder deployment by using it in conjunction
with identity federation to enable its users to access applications and data
hosted by some of the company’s suppliers. Setting up federated identities
was very simple using CA SiteMinder, Temple said. Although there are still
cultural and legal challenges surrounding federation, we now have a flexible and
scalable model that we will eventually be able to extend to thousands of
suppliers and other partners.
BT employees can now access applications, such as staff surveys and personal
development records, using this federated approach. Identity federation will
also help the company deliver on its cost control promises by helping improve
efficiency and productivity. With federation we can share information more
easily with our suppliers, with the boundaries between organizations and systems
becoming invisible for staff, said Temple. By establishing a standards-based
reusable authentication capability, we have been able to reduce complexity and
further our vision for 21CN.
CA UK Ireland Senior Vice President and Area Manager Chris Miller said: CA
SiteMinder has enabled BT to greatly simplify user authentication and
authorization and significantly cut overall administration costs. In the current
economic climate, CIOs have to ensure their IT operations are leaner and meaner
while maintaining customer service delivery. CA SiteMinder is helping BT achieve
this balance by ensuring the right people gain trouble-free access to the right
level of information assets, whether customers who want to manage their account
or BT’s staff, developers and partners who want rapid information access
to complete their daily tasks.
BT is one of the world’s leading providers of communications solutions
and services operating in 170 countries. Its principal activities include the
provision of networked IT services globally; local, national and international
telecommunications services to our customers for use at home, at work and on the
move; broadband and internet products and services and converged fixed/mobile
products and services. BT consists principally of four lines of business: BT
Global Services, Openreach, BT Retail and BT Wholesale. In the year ended 31
March 2009, BT Group’s revenue was GBP21,390 million. British
Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and
encompasses virtually all businesses and assets of the BT Group. BT Group plc is
listed on stock exchanges in London and New York.
For more information, visit http://www.bt.com/aboutbt
CA (NASDAQ: CA), the world’s leading independent IT management software
company, helps customers optimize IT for better business results. CA’s
Enterprise IT Management solutions for mainframe and distributed computing
enable Lean IT-empowering organizations to more effectively govern, manage and
secure their IT operations. For more information, visit http://www.ca.com.
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SOURCE: CA, Inc.
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