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    Customer Service Free To Download
    By Anna Ohlden | February 26th 2009 05:00 AM | Print | E-mail | Track Comments

    HAMBURG, Germany, February 26 /PRNewswire/ --

    - New Version of novomind Self Service Suite(TM)

    - Express Online for CeBIT Software Package Available in Several Languages

    HAMBURG, Germany, February 26 /PRNewswire/ --

    Self Service Suite(TM) Express to download

    To mark the start of CeBIT 2009, companies and users can download the professional software for electronic customer communication for free. novomind is offering version 6.0 of its Self Service Suite(TM) Express to download free of charge at http://www.ecrm4free.com. The software package enables up to 10,000 customer e-mails to be processed per month. The package also includes components for automated website dialogue with some 10,000 customer queries a month. Customer support is available on request in the form of virtual assistants and a live chat solution with customer service staff.

    Available in several languages

    In 2008, over 150 companies - primarily overseas companies - took the opportunity to test the capability of novomind freeware for themselves. For the software is not only available for use in Germany, but in several other countries, too. Besides English or French, Scandinavian languages such as Finnish and Norwegian are available, as well as Greek.

    Seamless customer communication across all channels

    The novomind Self Service Suite(TM) Express is based on the multi-award winning full version and works on the basis of intelligent text analysis. The mail component novomind iMail(TM) Express searches through incoming electronic mail, sorts and categorises queries and creates automatic suggested responses from a central knowledge base. Customer concerns can thus be recognised reliably and responded to automatically. Virtual assistants are employed for one-on-one dialogue on the website. For this, the software component novomind IQ(TM) Express is used to ensure everything runs smoothly. The electronic assistants help to respond to customer queries in real time and ensure specific content is found. Communication with real service staff is carried out via the live support component novomind TrueTALK(TM) Express.

    novomind at CeBIT 2009

    For detailed information on novomind Self Service Suite(TM) Express 6.0 and novomind's complete range of products and services, you can find novomind at CeBIT 2009 from 3-8 March in the Webciety area (hall 6, stand G60). Interested trade fair visitors can arrange a meeting at CeBIT via the website http://www.novomind.com and receive a free day pass from novomind on request.

    novomind AG: innovative software for professional customer communication

    Hamburg-based software company novomind is the fastest-growing company in the fields of electronic customer communication and mail management. As a leading provider of innovative solutions for digital customer communication, novomind AG offers software for service-based, personalised interaction with customers. This achieves noticeable increases in the efficiency of customer administration, as well as a fast return on investment. The service portfolio of the Products Business Unit includes the novomind Self Service Suite(TM). This software package contains all of the communication modules required for a customer service centre, which revolve around a central knowledge base: e-mail management, virtual customer consulting and systems for interactive real-time communication. In its Services Business Unit, novomind AG implements complex eBusiness applications. More than 40 big-name companies have already opted for novomind technology, including Citibank, Otto and the Deutsche Rentenversicherung Bund (German Pensions Association). Club Bertelsmann, EnBW and Mexx, as well as public sector institutions such as the German Bundestag and the Federal Ministry of Economics, are already using novomind systems successfully to back up their customer communication, increase their turnover and improve their public relations.

    novomind AG, Bramfelder Strasse 121, 22305 Hamburg Press contact: Andreas Gutjahr, Faktenkontor GmbH Tel. +49(0)40-227035470, Fax +49(0)40-227031470 E-mail: andreas.gutjahr@faktenkontor.de http://www.novomind.com

    Press contact: Andreas Gutjahr, Faktenkontor GmbH, Tel. +49(0)40-227035470, Fax +49(0)40-227031470, E-mail: andreas.gutjahr@faktenkontor.de .