Are you obsessed with checking email?
You could be damaging your mental health and that of their colleagues too, according to Kingston University occupational psychologist Dr. Emma Russell.
Russell says she has identified 7 deadly email sins that can lead to 'negative repercussions' if not handled correctly. Some of the worst habits include 'ping pong' messages back and forth and 'read receipts', which accompany every missive sent, the study, looking into which email practices stress employees out, found.
Russell analyzed 28 email users across different companies to see which habits had positive and negative influences on their working lives. She these 7 habits which can be positive if used in moderation but are likely to have a negative impact if not handled correctly:
1. Ping pong - constant emails back and forth creating long chains
2. Emailing out of hours
3. Emailing while in company
4. Ignoring emails completely
5. Requesting read receipts
6. Responding immediately to an email alert
7. Automated replies
Responding to out of hours emails, for instance, may make an employee look keen but it can also mean workers find it difficult to switch off, according to presentation. “This puts pressure on staff to be permanently on call and makes those they are dealing with feel the need to respond,” Russell explained. “Some workers became so obsessed by email that they even reported experiencing so-called ‘phantom alerts’ where they think their phone has vibrated or bleeped with an incoming email when in fact it has not. Others said they felt they needed to physically hold their smartphone when they were not at their desk so that they were in constant email contact.”
Email ping pong, where messages are responded to immediately by both sides until a very long chain builds up, are particularly hated by many of those involved.
"This research reminds us that even though we think we are using strategies for dealing with our email at work, many of them can be detrimental to other goals and the people that we work with," Russell said.
Some create a problem for the sender rather than the receiver, she said, as they can lead to them giving out the wrong impression or not remaining in control of what they are doing. For example having email alerts switched on and responding to email immediately can have positive benefits if one wants to show concern to the person who has emailed them.
However, it may have negative repercussions in terms of the sender feeling that responding to emails is taking them away from other tasks and impacting on their sense of well-being.
“Back in the dial-up era, when going online had a cost implication, most people checked email maybe once a day and often responded to mails as soon as they read them. Now with broadband and 3G, unlimited numbers of messages can be streamed to you via your smartphone at any time of the day or night. However many of us haven’t adapted our behavior to what can seem like a constant stream of mails,” says Russell.
Presented at the British Psychological Society's annual conference.
- PHYSICAL SCIENCES
- EARTH SCIENCES
- LIFE SCIENCES
- SOCIAL SCIENCES
Subscribe to the newsletter
Stay in touch with the scientific world!
Know Science And Want To Write?
- Part I: Bee Deaths Mystery Solved? Neonicotinoids (Neonics) May Actually Help Bee Health
- Part II: Bee Deaths And CCD - Flawed Chensheng Lu Harvard Studies Endanger Bees
- Bitcoin And Anonymity: User's Identity Can Be Revealed Much Easier Than Thought
- Not Neonics: Parasites Are Bad For Honey Bees
- Is The Micropower Revolution Here?
- Violence, Sex And Taboo: The Original Brothers Grimm Fairy Tales Back In Print
- Volunteer-Based Peer Review: A Success
- " This is the start of an article that just appeared in the news letter Catch the Buzz Over 100..."
- "Dear Anonymous: This article was read by all of the entomologists interviewed, including vanEnglesdorp..."
- "I apologize to you and your peers Matthew. It just seems to me that an organization called the..."
- "It is interesting that the fatigue is found in a study from Australia. Let us compare Aussie..."
- "This reminds me of what I read many years ago in Animals Without Backbones by Ralph Buchsbaum.This..."
- Trial shows new imaging system may cut x-ray exposure for liver cancer patients
- How do our muscles work?
- DNA may survive suborbital spaceflight, re-entry
- Post-medieval Polish buried as potential 'vampires' were likely local
- Arctic conditions may become critical for polar bears by end of 21st century