AMSTERDAM, June 3 /PRNewswire/ -- In the news release, "Ezwim Launches Telecom Service Management" issued on 3 Jun 2008 09:00 GMT, by Ezwim over PR Newswire, we are advised by a representative of the company that in the third paragraph, last sentence should have read...easier to handle and more cost effective...rather than... easier to handle and cheaper. As originally issued. Complete, corrected release follows:

- New Service Enables IT Service Management (ITSM) to Extend Into the Telecom Domain

Ezwim, a leading Software-as-a-Service (SaaS) provider for Telecom Management services to operators and enterprises, today launched Telecom Service Management (TSM), a workflow management service that complies with ITIL standards and defines standard workflow procedures for complex tasks. It enables enterprises to move away from best-effort to best-in-class by fully automating standardised processes so they can be executed quickly and efficiently. The service results in more than 50% cost savings in service management and an improved end-user self-service experience. By adding Telecom Service Management to Telecom Expense Management, Ezwim creates a Total Telecom Management solution that is unprecedented for enterprises looking for shared services and centralisation.

Ron van Valkengoed, CEO of Ezwim comments: "Enterprise telecom spend is high and continuous to grow, at the same time service management becomes more complex due to the introduction of innovative (e.g. mobile data) services. Our new service enables IT Service Management (ITSM) to extend into the telecom domain."

Typical workflows that TSM automates range from the simple to the complex:

- Handset/subscription order - Cancel a subscription - Incidents (lost phone, broken handset etc.) - Initiate a new employee - Approve operator invoice payment

TSM is designed for enterprises operating in a complex multinational environment, dealing with many 3rd party vendors like operators, logistics providers, etc. It offers enterprises the flexibility to streamline unique telecom management processes into a transparent set of workflows, catalogues and SLA's. The service enables easy integration with external and internal systems. Every Telecom related IMAC will become better defined, more transparent, easier to handle and more cost effective, allowing enterprises to focus on innovations and exceptions.

Notes

Ezwim, a global leader in Telecom Management, provides Telecom Expense Management and Telecom Service Management software to enterprises and operators. Ezwim's services enable global organisations to gain visibility into, and control over, the mobile and fixed communications assets and costs. Ezwim services enable dramatic telecom cost reductions and process efficiencies.

Ezwim is a Software-as-a-Service (SaaS) provider supporting over 1,000,000 end users through its secure internet applications in an on-demand business model. Ezwim serves clients in all major industries, and Global 2000 organisations worldwide depend on the Ezwim service to effectively manage telecommunications. For more information, visit http://www.ezwim.com.

Information: Wendy van Meer, Marketing Manager, +31(0)20-888-4388, wvanmeer@ezwim.com